[Resolved]  Samsung India — This is daylight robbery!!!

Address:Mumbai City, Maharashtra, 400022
Website:www.samsung.com/in

I am a software engineer and i know that my phone stuck in boot loop.
And i know how to resolve the problem and technicalities of it but the service center lady told me that we have to replace the motherboard but i know that it is not required and motherboard is working fine.

My phone is under 1 year warranty then also
They told me that it would cost me rs. 5000/- for a mobile which i bought about 3 months back.

I was sitting in the service center for 1 hour and all the customers were being told the same thing, i. E. The service charge is more than the cost of the phone.

This is daylight robbery!!!
Was this information helpful?
No (0)
Yes (0)
May 2, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2017
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information