[Resolved]  Samsung India — Too delay and not solving my problem till date

Address:Patna, Bihar, 800009
Website:www.samsung.com/in

No one is listening to me write from executive desk to CEO desk. I am complaining for heating and hanging problem since last 1 month but problem is not solved yet.
Already visited samsung store 10 times. In last 3 month my phone is in service centre for 1 months. But they have not come up with solution.
Each time they request me for submit the phone to service centre and the problem never solve.
My phone automatically gets restart and network go blank and app get closed automatically with screen goes blank.
Also had heating issue.
at last my s7 edge gone dead
the service center had not claim till 21 days
i am not understand why the job [protected] open and till not close
service center told me first you close the open call by go the quick service solution patna and quick solution told me this call was not opne by me
you call the toll free no. that will close the call
i am suffering problem betbeen service center and toll free no excutive
please sove my problem
+1 photos
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Mar 9, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd
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