[Resolved]  Samsung India — totally dissatisfied with the product and the service of samsung

Address:

Darjeeling, West Bengal, 734301

I am totally dissatisfied with samsung, in which i had very high expectation. I always believed in the company product and i used to suggest others as well but after facing so many problems in connection to the mobile phone i bought, i thing i will never dare to go with your gadgets.
I had purchased a samsung j7 prime 16gb mobile phone of your company @rs.16900 and after about a month a white spot in the screen was noticed to which the service centre assurred that the display panel will be changed. I hesitated to leave it because it was scratchless and new. Anyways i left it in the service centre in darjeeling and now it has been about 4months. The price of my product fell much and ultimately its not there in production bt still i have not recieved my phone. When i call up they always have a reason.
So, its my sincere request to please make settlement for refunding my money or exchange it with another product worth rs.16900 and save me from the guilt of trusting in samsung.
Address of the authorised service centre in which the product has been given has been attached with the mail.