[Resolved]  Samsung India — TV

Address:

Khordha, Odisha

My SAMSUNG TV suddenly became soundless.I lodged a complain and the mechanic, after examining, remarked that the speaker and some part were to be replaced.He visibly telephoned somewhere and told that the required parts for this model were not available and he asked whether he could repair with the parts from the market . He did it on our positive gesture. Immediately after that picture vanished.After our repeated follow up the mechanic had the kindness to reappear only to remark that the picture tube is gone probably due to the outsourced parts used and the model is now out dated.. What a nice service!You care ! or you bring nightmare!Why do not you tell us about the longevity of your particular model? Such a big company with fame!! Eh! We the fools only stand to suffer and be exploited Your Customer Care ( nightmare ! ) man telephoned and begged excuse.What do we stand to gain out of that?We cannot call back as the phone they use is probably one way.Are these matters really escalated to the top management?