[Resolved] Samsung India — tv

Pt Ganga Sharan Sharma Edu Trust

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh
Website:	email:[email protected]

We purchased two pieces of samsung led against challan no. [protected] customer code[protected] product code[protected] and[protected] dated 31/10/2016. The reception of the led is blurred and black linings are appearing.

Please fix the problem immediately.

Pt ganga sharan sharma education trust
3/112, vasundhara, ghaziabad-201012
Mob: [protected]

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Sep 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Aug 01, 2017

Updated by Pt Ganga Sharan Sharma Edu Trust Sir,

As soon as we filed complaint with you, we received a call from some caller Mob No. [protected] and he promised to refund total amount of LCD instead of repair. For this he asked for ATM card, CV and the OTP. On passing of the information and amount of Rs. 9999/- was debited to account No. [protected] with SBI. Card No is [protected].
It means that some body has hacked your site and cheated us of this amount. This has happened due to your insecure site facilitating such a fraud and you are liable to the loss we have suffered since you never informed us about your site having been hacked.

Aug 01, 2017

Updated by Pt Ganga Sharan Sharma Edu Trust We did so on the understanding that it is your representative otherwise there would arise no occasion for us to part with the information. You are requested to advise us in the matter.