[Resolved]  Samsung India — tv

Address:Hyderabad, Andhra Pradesh, 500080
Website:https//www.consumercomplaints.in

My uhd samsungtv, had a problem. Tv was not getting on. I called the customer care and raised the issue, call. No.[protected]. One person from cooltech digital services which is an authorised samsung service center, located in door no.1-2-234/13/30, arvind nagar, domalguda, himayatnagar, hyderabad-500029. Telangana, came saw and said the mother board is the problem and waited for 10 days, again he came and said, it is the power board problem, again waited for 10 days, he came and again said, it is soft ware problem and took my tv to the service center, no body was responding in the service center to give an update, so again i called the customer care and they gve me another no.[protected]. Then they responded and told me that panel is the problem, which is a costly one, rs.38200. Again waited for 5 days, then today they told me that wrong panel has come, and again i have to wait for few more days, i am fed up, i do not know what is happening to my tv. It is one month since i am waiting for my tv to be delivered. Kindly look into and help me.
Was this information helpful?
No (0)
Yes (0)
Jul 9, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information