[Resolved] Samsung India — tv | |||
I have a samsung crt tv. Called up customer care no.[protected] in shillong city, meghalaya on 11.6.18 for repair of the tv. I have contacted them everyday and they keep on promising to send the technician the next day. But even after a week, there is no response. Please take the matter up with them, as i am thinking of filing an appeal to the consumer court here for breach of contract etc. By samsung. Model number: cs-29m6w Serial number: 3zax400667d Type number: ks 3a 29m6 Svc model: c529m6wbx/xtl Date of purchase: not known Job sheet number: not provided by service agent. Was this information helpful? | |||
Jul 22, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 20, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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My phone was stolen in tamilnadu, vellankani.
My phone sumsumg c7 pro.
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.