[Resolved]  Samsung India — tv

Address:

502032

Hi,

I have ordered 163 cm (65 inch) tv online thru samsung shop on nov 5th for rs 97500 thru corporate offer but received 138 cm (55 inch) tv on nov 26th. When i contacted customer service immediately, they assured me that they will plan for reverse pickup and will ship the correct item. But after that for 15 days, there was no response from anyone even i used to call them and email them regularly. Now they started saying they cannot ship 65 inch tv with the offered price of rs 97500 and will refund the amount by arranging reverse pick up and closed the ticket. I am not sure why they have taken the order first and then started playing all cheap tricks with customers. During diwali season, 55 inch tv costs around 75000 in all major ecommerce sites. No one wants to buy 55 inch tv with price rs 97500 from samsung directly as other sites are offering for the same model rs[protected]. As description clearly saying 163cm (65 inch tv), i have ordered from samsung. There is a lot of mental agony and harassment by samsung. It is a complete cheating by samsung and they think customer is a fool. If they cannot ship the ordered product with ordered price, why they place and take those kind of orders from customers?