[Resolved]  Samsung India — tv damaged due to samsung service person

My tv showed slight white patches after the tv runs for 5-10mins. So i logged a service request for it. After the service person came in and did some plugging out wire and plugging in the wire /connectors when the tv was switched on. Because of his carelessness and casual nature my display panel is showing only black screen now. After this he says panel is damaged and asks me to pay 16000 for changing display.

What i dont understand is why do i need to pay for his inexperienced service which caused me my tv. The mistake of mine is of staying in a village ever samsung cant provide a proper service even. Another mistake was calling samsung to service of my tv. We only use samsung products, but after this experience i wouldn't even recommend anyone to get it for free even.

Now, even the service request is closed without even contacting me once. I dont deserve such a service from such a mammoth company.

The display which was working till the service person manhadled the tv. Just let me know one thing, after a samsung authorized service person checks the problem, the problem should be rectified or get worsen? In my case, the whole display is not at all working now. How am i liable for mistakes of other persons?

I would like to have contact details of samsung india head to escalate the issue.