[Resolved]  Samsung India — Tv issues (Sr [protected])

Address:

Ernakulam, Kerala, 683585

Hello,

I am writing this mail to complain regarding the service of samsung. A few weeks ago (To be exact 3 weeks ago), my dad's tv conked off due to some power issues due to lightening. It was connected to a stabilizer and was under warranty period. The technician came the next day and said that he had to get the part from kochi's samsung godown. When there was no response for 2 days, my dad called up the samsung service center and was told that the part had to come from chennai as it was not available in kochi. It's been 2 weeks almost now with the part still not being received. My dad and i have been calling up numerous times and all we get is apologies and apologies. We are totally fed up of the way samsung has handled this. I mean does it take more than 3 weeks to get a part within india itself. Samsung shows big ads mentioning about how dedicated their service is... It's all a hoax. The sr request no is : [protected].

One thing we have decided is that samsung has lost a customer and i will make sure that the service they do is mentioned everywhere.