Samsung India — Tv panel get damaged twice in 1 year.

Address:

Pune, Maharashtra, 411007

I deepali mahajan facing issue with my samsung tv(Ua32h5100armxl) from last 2 weeks.
I bought this tv model on 28 jan 2015. After 4 months, i noticed few black spots on led panel and informed the same to customer care. Engineer replaced led panel to new one in august-2015. Tv worked perfect.

Now once again after 7 months, my tv screen goes dark, i raised an issue to customer care on 22 march 2016 and asked for engineer visit. Engineer informed us to replace smps as a solution. But that didn't helped.
Now he is telling us that led panel display has failed and needs to change. It will cost us 16500/-.

In a year, 2 times my led panel failed. I refused to pay for new panel, because it was changed july 2015 when tv was in insurance.
I raised a request on samsung ceo helpdesk for help. Helpdesk people are asking me to buy a new led panel which cost rs 16500/- and we will give you 1 year insurance free of cost as a solution.

This is unacceptable. This means samsung supplied faulty led panel first time, which failed in 7 months. (Actual life of led panel is 6-7 years).

Please help us to resolve this issue asap.

Kindly reply.

Thanks
Deepali mahajan
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