[Resolved] Samsung India — tv panel not functioning within warranty period

seetam

from Hyderabad, Telangana

Address:

Door No: 1-7-1072/102, 500020

We purchased a samsung 32 inches led tv on 5/5/2019, priced rs 17000/- with a warranty period of 2 years, but the tv worked well for about 6 months and suddenly we observed lines on the tv screen without picture.in this regard complained the samsung india tech support. They have sent a technician who inspected the tv and said that the picture panel need to be replaced at our cost of rs 12000/-, because he found some insects inside the tv.
This is not an edible item for insects to damage the tv. Just on some pretext they are trying to avoid the free warranty replacement.
Please kindly take action against them or please help me
Thanks,
Srinivas

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Feb 9, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd