Samsung India — tv remote not functioning and audio problems in the tv

tvn

Address:

B-10/2 ALAGESAN NAGAR EXTN CHENGALPATTU 603001

Samsung RU7100 43 inches uhd tv purchased in oct 2019 which is under warranty period
Problems in the TV
1.remote control is not functioning. channels couldn’t be changed by the remote. Channels changing button is not functioning.
2.Audio problems occurs in Tv.
please attend.
My contact
Cell no: [protected] & [protected]
Mail:gnanam53.[protected]@gmail.com & sundaram53.[protected]@gmail.com
Address:
B-10/2
Alagesan nagar extn. Chengalpattu
603001

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Samsung India customer support has been notified about the posted complaint.

Verified Support

May 12, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

May 19, 2020

Updated by tvn The problem is partially resolved. Replacement of remote control as assured by your service engineer is not yet done. Please do the needful at the earliest to avoid unnecessary inconvenience to me.