[Resolved] Samsung India — Tv repair complaint | |||
Worst service till date... I purchased samsung tv Model :ps51f5500arlxl on 10/10/2013. As per your customer support i also extended the warranty of my tv further for 3 years from 10/10/2014 to 9/10/2017. But recently my tv caused accidental damage which involved changing of display panel. I am ready to pay for that. I booked complain on 9/11/2016. As my complain processed, your representative from pune told me that samsung doesn't have display panel of tv available with them, so he proposed me a silly offer. I asked simple question what if instead of accidental damage it was the case of sudden damage in the machine itself. I still had warranty what would you do at that time? Now tell me is it my fault that your company doesn't have display panel i want. If you have manufactured the tv it's your duty to make its parts available to people. If you can't provide me the part, you were not supposed to give me warranty in first place I have already complained about it to service centre, ceo, everyone but in return i got nothing. Only few calls regarding worst deals. Was this information helpful? | |||
Jan 13, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 12, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Verified Support Dec 12, 2016 Samsung India Customer Care's response Dear Mr. Dhigwale, Greetings! It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. The unit component is old and the replacement isn’t possible as the parts are not getting manufactured now. Since the component is not available, the unit is beyond repair; however, Samsung has a mechanism to refund the customer for the same. Every product has a life cycle. In this life cycle, like any other thing, its usability and novelty goes down which is termed as depreciation. The customers use the product to its full functional capability till the time it depreciates to a level which is beyond repair. Samsung keeps the fact in mind that the customers have utilized the product till such time it was not beyond repair and thus give the adjusted value as a refund. This adjusted value comprises of a deduction for the time when the unit was functional; therefore, a full refund is beyond possibility. Though the customers have a choice for a partial refund. As such, we would like to offer you refund on the invoice value of your product after deducting the necessary depreciation. We would appreciate if you could let us know your decision as soon possible so that the refund can be timely processed. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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[protected], complaint is that water is not taking inside since 2 days.so not working.other conditions are good.