[Resolved]  Samsung India — tv was given for repair and service centre people damaged it and can't be repaired.

Dear team,

I had given curved tv 55' for repair at an authorized service centre of samsung at thrissur (Attached the copy of receipt)
When given the audio was working, display was not there, tv was in working condition.
Being an international tv purchased from switzerland it was mandatory to use with stabilizer inspite of informing the service centre people plugged it directly and turned it on, i could see smoke coming from it. Till that moment tv was working fine.
Later they said it will be ok if replaced with a part, later they dragged the matter stating that there is some part to be replaced and it should come from abroad.
I waited for 1 month and again they said there is another part to be replaced. Recently they are saying the part is not available and the tv cannot be repaired,

I am very sure the tv was having only a simple problem of display which would have been repaired if replaced.

The improper handling of the service centre has damaged the tv.
I need a solution to this, either it should be repaired or replaced or refund for the same.

Attached is the receipt given by the service centre, for your perusal, you may contact them, and give me a resolution.

Samsung customer care complaint ref. No. [protected]

Thanking you,
Joby k. G
[protected]