[Resolved] Samsung India — unable to claim warranty

Vibhu22

from Delhi, Delhi

Address:

Moradabad, Uttar Pradesh, 244001

I bought my samsung c9 pro in march 2018. The phone was working fine and there was no sign of any display issue earlier.

However when i woke up today (07/08/2018), i lost the display of my phone.
I immediately went to the local samsung service center. After describing the issue to them, they clearly said that it has been caused due to high pressure on the screen (Which is unacceptable, because it wasn't the case). The phone was lying on my table and there's no possibility of any high pressure over the screen.

It's not a physical damage then why am i being told that i can't claim my warranty. It's been only 4 and a half month.

I want to know, on what grounds you're stating that this issue is not covered in warranty.
I just want that my phone should be fixed without any charges since it's within warranty.

For more reference, i'm attaching few images of how the display looks at the moment.

+3 photos

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Sep 15, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Aug 09, 2018

Updated by Vibhu22 You can reach out on - [protected] & [protected]@hotmail.com

Also, the person at the service center was so unprofessional. On day 1, he asked to come next day and they will arrange the quality test. And when I visited again, he denied to get any quality check for my device. And even after asking multiple times for the reference ID or any complaint number, he told me to contact customer care and they can't provide me. Please tell me what am I suppose to do?

It's like, they can say anything nonsense and the consumer has to believe it. Without quality check or any diagnostics, they declared that it can't be repaired within warranty.

If you need, I can attach the copy of my invoice for further validation.

Aug 15, 2018

Updated by Vibhu22 Am still waiting for some response from the Support team, while your service center guys have refused to provide any sort of complaint number or any documentation of my issue reported.

With the utmost disappointment I want to say that am really really unsatisfied, and if no action taken soon on my complaint, I'll be for sure taking this further to the court since I'll be left with no choice.