[Resolved]  Samsung India — unable to rectify or replacement and giving coupon

Address:

Ranga Reddy, Andhra Pradesh, 500049

We have purchased a 2 tonn ac on 2/6/2018, and it was installed the next day.
We paid extra for the transportation and installation which was not included in the bill. When the ac got installed, we have noticed that the compressor is making lot of sound, very unusal. We have complained to the shop where we purchased, and they have raised a complaint. Within 2 days, some technical person was there, he checked and said, yes sound is not usual, and said our senior technical person will come. Later within 2 days another person was there, he too checked and tried all, and said will come again. Later within the week, he visited with service technicians from chennai, and they too checked, and finally told us, some problem is there, if we want they can replace something in the compressor, we confirmed them that we dont want parts to be changed, but complete compressor replacement. They said ok, it will be processed and left. Within 2 days, a person was there, took all the details like bill copy, photos of ac, identity of buyer (In this case pan copy of our company), and cancelled cheque, when i asked for what is the cheque needed, that person made a call to customer care and made me talk, where i was told that 99 % replacement will be done, but if it cannot be replaced, it will be refunded, hence need account verfification, hence cheque, i submitted all. Within few days, i received a call from customer care refund team and was told, they are unable to do replacement, hence will give coupon, which can be used in samsung, will be receiving call again from them. That time it wasnt clear to me, i wasnt even asked for my opinion. Till to date no further update, today i made a call to customer care, and asked why i am being offered coupon instead of refund in form of cheque, why i am being forced to go for samsung. I never asked for refund, but for replacement, you company is unable to give me replacement for the faulty product, and now want to give me coupon. This is not fair for the customer. The supervisor name valan arasu from chennai is very rude, and saying that they you can only provide coupon. We never expected such a resolution from samsung, i need replacement or refund in cheque (Not in form of coupon).in the store, they had only this 2 tonn model, and this has fault, how can we purchase same model. Why is the compulsion to buy samsung, when they are unable to give proper solution to us with replacing the faulty product.