[Resolved]  Samsung India — unable to repair my samsung tv

Respected sir/mam,
My samsung tv model number la26 r71-26"lcd, sl. No 1598, purchase date 23/01/2009 tax cash memo no hwh/cm/06110/08-09 is not working since last sunday dated 11/feb/2018. I lodged a complaint to customer care verbally. I got the complaint number [protected]. Your technician came to repair on 18 feb/2018 name amit phone [protected] number. He told it will be repaired and rs 2000 will be bill amount. I agreed for it. He promised to come on the next day, but didnot turn up nor picked up the phone. Later after few days he called and restarting negotiating the amount, now the amount went to rs 3000, i again agreed. But he again didnot turn up nor picking up the call. I called customer care to know the status, but your customer care person was very arrogant and non cooperative. Instead of repairing the tv he is trying to ignore it. Such poor service is not expected from brand like samsung. I would like to escalate this issue to the highest level and also share my opinion to all. What should i do now, should i keep buying new tv every time i face problem. Very poor support system, i am sorry to use such words.

Regards
Vakil roy
Phone number [protected]