[Resolved] Samsung India — Unbearable scheme of one time display replacement

Uddhav Gopani

from Ahmedabad, Gujarat

Address:	Gurgaon, Haryana, 395004
Website:	Samsung.com

I bought samsung galaxy s7 edge mobile on 4th july, 2016 at 56900 rupee.. at that time no offer for one time display replacement..

After 1st october 2016 to now a days.. im this period they give offer of one time display replacement.. even the price of mobile is fall down under 50000... still they give this offer...

And i give 56900 and still i can't get benefit of one time display replace..

For a same product, i pay high price still i can't get display replace benefit..
And for same product others are paying less then 50000 still they get display replace benefit...

This is unfaithfull by samsumg to their premium customers...

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May 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 12, 2017

Updated by Uddhav Gopani If samsung provide any offer like that replace offer for same product at lower price... then why i can't get same benefit..?

Mar 13, 2017

Updated by Uddhav Gopani And i also want to say that, if price varies from time to time then with low price of same product, offer must be small then high price market...
otherwise your premium customer feel that you make fool them and they are fool that they pay high amount to you..

Verified Support

Mar 14, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Mar 14, 2017

Updated by Uddhav Gopani Nov, dec and in jan... s7 edge new device solad at 44 to 47 thousands... and still they get one time screen replacement at 990 ruppe... and i pay 56900 and still i can't get benefit of one time display replacement...

It is completely abusing..

Mar 22, 2017

Updated by Uddhav Gopani In july, 2016... s7 edge price is 56, 900 at which price i bought..no any scheme of display replace at 990 ruppe..

In nov, 2016 to Feb, 2017.. s7 edge sold at 45 to 48 thousand.. with one time display replace scheme at 990 ruppe..

Without scheme, display change costs at 15, 124 rupee..

Then i want clarification that why your premium customer are not eligible at 990 ruppe...?

If you give display replace scheme when prices are low, then plz tell me that, is their lower quality material used to manufacture in nov to feb.. and are you replace lower quality display in scheme..? If yes.. then no prob..

But if you don't use lower quality material,
Then tell me, why those buyer who buy this mobile at low price get benefit of display replace at 990 in place of 15124 rupee..??

And why those buyer who buy this at high price like me, can't get this benefit..?

Are you cheating with premium customer by abusing their money or accept that you used lower quality material for that scheme..?