[Resolved] Samsung India — Unethical Behaviour of Apps You need Insurance Company CIN NO- D[protected] for Repairing of Samsung Mobiles A5 2016 Purchased on 11th Sep 16

neeraj13

from Chennai, Tamil Nadu

Address:

Jodhpur, Rajasthan, 462039

My Entire Family are loyal Customer of Samsung and using Mobiles from last 8 Years. On 11th Sep 16 I had Purchased A5 2016 with Apps Insurance and on 12th Oct 16 my phone got damaged and Insurance has accepted and my phone got picked on 18 Oct, 45 days has gone and Insurance Company is diverting this issue with Samsung.
Looking into the long relationship please provide me New A5 2016 so that i continue with the Samsung Phones.

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Jan 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from third party. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd