[Resolved]  Samsung India — unethical behaviour, refusal to accept product under warranty, poor service

Address:	Patna, Bihar, 800016
Website:	www.samsung.com/in

I am sujeet kr mishra phone number [protected], email: [protected]@gmail.com

I purchased a battery from samsung service center on date[protected]. Warranty is for one year i. E[protected]. Battery is dead now. I reported to service center they told me that battery is not available at the moment. So i requested them to submit my battery so that i get a proof that i reported the defect in warranty period, but they denied my request. I talked on customer care number reference id ([protected]) with kashif. The service center denied request from customer care too. I mailed samsung and got no reply. I just want a proof that i reported it under warranty my warranty is going to expire in 20 days approx.
After when i talked with customer care they started to ignore me as a customer as if i never existed.

Desirable resolution :
Refund
Information on action taken against the service center
Apology letter from samsung for the inconvenience caused.
Compensation of all the losses.

Also reported in feedback form.

Service center location :
Express service
Samsung service center
Boring road, patna

Person dealing:
Vivek kumar f2f engineer
Abhay