With great disappointment, anger and still some hope i am writing to bring to your notice the horrible experience i am going through with employees of your organisation and retailers your choose to deal with, all in the name of making a foolish decision of buying your flagship phone.
To begin with, on 2nd october 2016 i bought my samsung s7 edge 32gb gold (Item code-196132/) from croma store (Dt mega mall gurgaon). As per scheme of the store i got one time screen replacement offer within warranty period which i had not use till date. Coming to present time, my mobile screen has broke on 1st october 2017 and i could not submit my phone within warranty period as the service centres were closed on 2nd october. I went to croma store on 3rd october and they refused to accept my phone, as the concerned person was on leave and suggested to contact service centre directly. On 4th october, when i went to the samsung service centre in sector - 15 gurgaon, inspire of admitting to the horrific experience i had, they did not service my phone and simply registered a complaint (Complaint no - [protected]). Till date i have heard from no body, neither samsung nor croma when for no fault of my mine, i am being tortured and deprived of my consumer rights. We have made numerous calls but nobody seems to actually care for their customers.
I could have shared my horrifying ordeal with my few media friends and they would have loved to take it forward to get me some help at least. However, whjie i still await to hear on my complaint, am writing to senior authorities to look into this matter so that i can utilize my one time screen replaceable scheme. Please understand for you it might be just one customer, but for the customer its their 51 k of hard earned money. Hope some one is listening and will positively get back else i will be pushed to take all desperate measures and at least ensure that i create enough noise around this because it sure is one hell of torture i am being subjected to.
Pooja rana
[protected]
[protected]@gmail.com Was this information helpful? | 
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