[Resolved] Samsung India — Unprofessional service response. 3135TNBBL | |||
Complaint lodged saturday dated last week of 26th march 2017. Monday service engineer visited and advised for component check and needy action. He took time to. Complete the action. Meanwhile. We have shifted house and. Informef the same with service engineer to complete the servicing. While anticipating the same guy to attend the complain his representative visited and reported pnb boards must have failed hence he took them along got it repaired and brought back. It's not worked still. They said gas. Problem n filled.. Problem remaine[censored]nsolved. Then the official service engineer visited rechecked and informed being saturday last hour was his visit, this. Monday. I. E. 24th. April 2017 first hours he. Ordered the. Pcb boards and expected to. Receive in 48 - 72hours. 25th again his rep visited took the pub boards from refrigerator. We objected to proceed but having. Your representative advised we let them take. Wednesday as he said we supposed to. Receive components znd our issue is settled. Till date no progress and se says some stories. When i asked order no to do follow up he say it's not official. How this can be entertaine at the prestigious samsung.??? How this unprofessional practices can be entertained? Today 4 times called customer care and complaint lodged but no reference number line frequently disconnected. Pls look into the matter n expedite resolution on high. Priority. Regards nagamani akkineni Was this information helpful? | |||
May 31, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 29, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
Add a Comment | |||
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment