[Resolved]  Samsung India — unsatisfactory mobile

Address:

560067

This is another complaint to against already logged complain with complain number #723696 and #721491 ... I am shocked to know what report they have given against their complains which I made against them. 1st of they misunderstood my problem. I purchased a mobile Samsung J7 prime 2 from their showroom in Bangalore. After using 1-2 days the battery back-up was less and their display was tft screen and not AMOLED screen. It was totally a misleading information. After complaining to consumer forum one person from their head office called me and asked me to go the service centre and get my handset checked for my battery back up but my I have to contain with the display as they said " I have not done market research properly before buying" . Anyhow I went to service centre the next day ut that person tod what battery back up I am getting is normal for that particular model. I conveid that message to that person from Samsung head office and again they told to visit the service centre and call him if required, So I went their and tried to call him but he didnt pick the phone. The call record is also their that while I was inside the service centre I called him but the phone was not answered and went to the voice mail box . I am really fedup of their service and their way of telling lies. I dont want to talk such liers who wrote in the compliant status the following : " customer rescheduled thrice for msc visit hence case closed " against complaint number =723696 and " Customer number ringing but he did not picked the call. hence case closed " against complain number 721491 . This is what a company does to a customer when they claim to replace their product as it didnt meet his requirement. If possible I want to take this matter to the higher level in cunsumer forum so i get proper justice.