[Resolved]  Samsung India — unsatisfied service & improper charges

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir/madam

Greetings

I'd like to draw your kind attention towards a very serious matter/situation which make me frustrated as well as furious by samsung care.

I am going to enlighten you about your samsung mobile phone model no edge-7 which was launched in the year-2016 which i purchased from an authorized samsung dealer on 19th september 2016, this phone is claiming a water resistance phone at a certain level of 1.5m (Ip68) as per your claim policy. There was some issue with the battery which get replace under warranty on 29th august 2017 and also i spent 3700rs approx to extended my warranty for one year. However couple of days ago i encountered a scenario where some of my phone's functions and features were not working properly as in mic, sensors etc. Therefore i visited your samsung care @ noida sector-3 on 13/09/2017 & for the same they called me on 14/09/2017 stating that they found water substances inside my phone however there's nothing like that i didn't put this phone into water (Even though company is claiming that it's water resistance) therefore they're stating that couple of internal parts of phone are subject to change which is around 31000 as well as they are refusing to cover it on their end and asking me to pay it. Earlier i use to walk in rain caring my phone in hand and also clicking photographs but nothing happened. But after the service on 29th august 2017 same thing happened, i was caring my phone in pocket while driving and there was sudden rain. I didn't care much about my phone as it is water resistance (Claimed by samsung) and once i reached my room i found some sensor and both mic are not working which i already told you above.

Now tell me why should i pay this amount if it is water resistance as samsung claimed and same thing is mention on the phone box? Secondly, the way your samsung center dealing with me on this issue is highly unprofessional and rude as well if we consider your brand name.

Also, would like to bring to your notice that, last time when they replaced battery and taping, seems they haven't done it properly as far as taping is concerned and because of that this happened.

So, can you please look into this and fix asap, as its pending for so long.

Note - if required, can provide bill, mobile box.