[Resolved]  Samsung India — Untrained service engineer for refrigerator

Address:Ambala, Haryana, 133001

Dear sir,
My refrigerator was working well. there was sound of fan and I complained for it. One service engineer came and he solved the problem of fan and simultaneously told that one pipe is week and it is better to change. we give our consent and he took service charge and Rs500/- extra as advance and changed the pipe. At that time there was no power he told that he will come tomorrow. next anther engineer came and told that and told that previous engineer has not checked it properly now the cooling coil is also leaking and we have to change it. Then he ordered for cooling coil and replaced cooling coil and to our surprise that as the oil was leaked during servicing and now they has to replace compressor as it is also damaged. They removed the coil they have fitted and suggested to by new refrigerator.
One small problem of fan sound was their and due to untrained service engineers now my fridge is totally spoiled and out of service.
Now we are help less and don't know what to do.
PLEASE HELP.
Jaswinder singh cheema,
Regd. Mb No. [protected]
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Dec 15, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Nov 12, 2016
Updated by jscheema1
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Verified Support
Nov 14, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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