[Resolved]  Samsung India — unusual sound while closing the door of the refrigerator

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788710

On 20.11.2017 i purchased a samsung refrigerator and after installation, found that the door of the fridge portion, i. E. Bottom door, sounds unusually while closing.in this context i lodged a complaint through the dealer dass electronics, karimganj, on 27.11.2017. On 28.11.2017, a customer care executive talked to me and tried to assure me that the sound was not an issue rather a safety feature of the refrigerator. I told her that the sound seemed unusual to me. Then she suggested to book a free demo of the product. I agreed thinking that the person from samsung who would provide demo may recognise whether the sound originating while closing the bottom door of the refrigerator is unusual or not. I was provided a service order vide no. [protected]. On 02.12.2017 i again contacted samsung cc as my complaint was not resolved. Again i was assured that i would be attended immediately. After a few days i chatted with one of the cc representatives and he also assured me that very quickly me issue would be resolved. On 07.12.2017 i visited our nearest samsung service centre at silchar, assam (Which is 55 km away from my resident town karimganj, assam) regarding my complaint. But they seemed unaware of my complaint. Later they contacted a service personnel of karimganj and informed him about the complaint and also provided me the phone number of the person. I forwarded him (Person of karimganj) all my messages from samsung regarding my complaints and contacted him. He assured me that he would definitely visit me on 08.12.2017. That’s all. Till date no action was taken from samsung regarding my complaint. I have become fed up with the issue.