[Resolved] Samsung India — Urgent!! Complaint no [protected], refrigerator cooling issue

OnlineVibhu

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201014

This to inform you that even after repeated calls since 22 Aug, and getting locked my complain as [protected]. I am still not provided any solution. Can you please share what is your SLA and what time is convenient for you to resolve the issue?

Even receipt which indicates that my compressor is in warrenty, however as per samsung electrician, due to change in compressor, now I have to bear cost of relay, filter & Gas that cost around two hundred. Also its compulsory that I have to do all by samsung and cant try market.

Thanks

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Nov 5, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Samsung India Customer Care's response Dear Mr. Aggarwal
Greetings!

This is in regards to the complaint of your Samsung RT26FCES1/CTL, bearing serial # R0554PABC00367F.

It is our best endeavour to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best

in terms of quality and service of the products.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.

We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was 28.02.2012 and as such, the same product is out of warranty

now.

The unit needs to be repaired to rectify the defect reported by yourself.

The compressor is still in warranty hence we can provide the compressor Free of cost however for everything else the repair charges would be applicable.

Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs. 2000/-

Thus, to conclude, we would not be able to cater to your request for discounted / free of cost repair.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you.

Please confirm your decision so that the necessary repair work can be carried out in your product.

Best Regards,
Samsung India Electronics Pvt Ltd