[Resolved] Samsung India — Used mobile sold

Bansi lal Dhar

from Udhampur, Jammu and Kashmir

Address:	Jammu, Jammu and Kashmir, 180005
Website:	www.samsung.com

I purchased Galaxy A8 from MG EZONE New Delhi under invoice No 2454 dated 19.11.16.From the one its battery was quickly discharging and in order to rectify this error I visited the service centre .They did not conduct any repair as they said that it is out of warranty. I had purchased only less than two months back. I was provided documents which shows that its first sale date is 05.08.15 and after its use for more than a year it was resold to me .
The dealer was contacted and he is not ready to accept my claim.
So I post this complaint and in case no action is taken by the company I shall lodge an FIR and tske legal action

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May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jan 17, 2017

Updated by Bansi lal Dhar Now it is more than a week that no solution has been intimated by the company.I have been sending reminders on reminders but no response.Now there is only way thatbis to lodge a F IR .and tske legal action