[Resolved] Samsung India — Very bad and rude service team from samsung

cruix18

Address:

Chennai, Tamil Nadu, 600040

Respected sir/madam,
I gave my samsung galaxy s3 phone for repair ( power button not working ) on 16/12/2016. The service centre people sent me a message on 24/12/2016, saying phone is ready to be collected . When i went there, i got my phone . To my suprise they had flashed my phone data without my permission resulting in loss of my personal and important messages and photos . When i asked them, they did not reply properly . And further they said the phone requires more work to be done . They did not explain me properly and sent me out, asking me to come when they call again . I am very sad and extremely disappointed with the behaviour of the staffs there . Samsung should take this issue into consideration and teach those staffs some manners . I have uploaded the service centre bill . Service centre bill number is [protected]. Service centre number is [protected]. Centre address is Hi tech solutions, Sv Towers, plot no 1741, 1st floor, chennai 600040. Kindly do the needful .
Thanking you,
Dr.Karthikeyan

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Jan 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd