[Resolved] Samsung India — very frequent complaints of refrigerator | |||
Dear Sir/Madam, This has reference to the Refrigerator Purchase from EP Electronic Point, Mayur Vihar, Phase I New Delhi --110092. On 4//4/2014. Model No - RT42 FDAGASL of Rs 42700/ Almost every year this said product has been giving troubles right from Cooling, Gas filling, and adjustment etc. This time it, s compressor break down. Every we have paid for all the services, to us it seems either the company or the Retailers has pushed the defective Piece to the customer. Kindly go through the record of the services and you would come to know that In the last three & half year how many times the Refrigerator has been serviced. My request is kindly check it thoroughly or justify us that it is not a DEFECTIVE Piece. Regards R. S. Negi Was this information helpful? | |||
Feb 22, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 22, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
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2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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On the Day of delivery Broken Basket was installed when my wife refused to accept it on the assurance of retailer she accepted the delivery the Basket will be Replaced. That has not happened till date. When we objected very seriously it technicians got it Quick fixed.
Soon it developed the problem of cooling the Refrigerator was not cooling at all.
Again it, s gas got leaked which was refilled by the company during Warranty period itself.
After that again there was a problem of cooling on inspection we were informed us copper wire got damaged so Gas got leaked.This type of phenomena has happened of Gas Leakage THREE TIMES.
In the month of January 2018 again there was cooling issue we had to wait almost for a week to get it addressed. On inspection the technician informed us that it, s Compressor has break down, so need to be replaced.
Sir,
Except warranty period of 1 year the company has been charging Service Charge, Gas Filling Charge and for other service all the time for no fault of our.
We are forced to write you. Now it is confirmed to us the company has pushed the defective Piece to us so please help us in getting it REPLACED
Regards
R. S. Nevi
We SINCERELY THANK YOU FOR TAKING UP OUR MATTER WITH THE CONCERNED COMPANY TO RESOLVE IT. WE WOULD LIKE TO FURNISH THE FOLLOWING DETAILS AS SUGGESTED BY YOURSELF.
PERSONAL DETAILS: R. S. NEGI, MOBILE NO 9810274793/ 9971076480
ADDRESS B-4/249, PARYATAN VIHAR
VASUNDHARA ENCLAVE, DELHI --110096
DETAIL OF PRODUCT: SAMSUNG REFRIGERATOR MODEL NO RT42FDAGASL/TL
SERIAL NO 50954DBF200119N
DATE OF PURCHASE 4/04/2014
COST OF THE ITEM RS 42700/
RETAILER, S NAME E.P. ELECTRONIC POINT
MAYUR VIHAR PHASE 1, NEW DELHI 110091
DATES OF COMPLAINS REGISTERED WITH THE RETAILER & THE COMPANY
17/4/2014 COMPLAIN LODGED WITH RETAILERS FOR DAMAGED BASKET. (WHICH WAS NEVER REPLACED EVEN AFTER GIVING ASSURANCE)
22/4/2014 COOLING PROBLEMS WAS RECTIFIED BY BY EXECUTIVE.
18/2 2016 GAS LEAKAGE PROBLEM, REFILLED BY COMPANY EXECUTIVE.
26/10/2015 TEMPERATURE ISSUES GOT REDTIFIE
19.3/2016 GAS ISSUE (GAS GOT LEAKED) REFILLED BY COMPANY EXECUTIVE ON PAYMENT
16/8 /2016 COOLING ISSUE AND GAS PROBLEM WAS RECTIFIED BY COMAPNY EXECUTIVE ON PAYMENT
30/10/2016 GAS WAS LEAKED REFILLED BY COMPANY EXECUTIVE ON PAYMENT
15/5/2017 COOLING ISSUE AND GAS PROBLEM GOT RECTIFIED BY COMPANY EXECUTIVE ON PAYMENT
15/1/2018 GAS ISSUE ON FURTHER INSPECTION IT WAS KNOWN COMPRESSOR GOT BREAK DOWN REPLACED BY COMPANY WE HAVE TO MAKE PAYMENT AROUND RS 2000/FOR GAS FILLING AND SERVICE CHARGES
23/1/2018 REFRIGERATOR CAUSING TOO MUCH NOISE LODGED COMPLAIN.
THE SAID PRODUCT HAS BEEN TROUBLING SINCE IT, S PURCHASE AND THERE ARE REPEATED COMPLAINS ABOUT IT. IT HAS GIVEN TOO MUCH NUISANCE TO THE MEMBER OF MY FAMILY AND WASTED OUR TIME IN RAISING THESE ISSUES WITH THE COMPANY EXECUTIVES.
NAME OF SOME OF THE EXECUTIVE TO WHOM WE HAVE, HAD SPOKEN REGARDING THIS MATTER ARE
MS SAPNA / MR S SHARMA MS JASWINDER MS POOJA
RETAILERS INVOICE IS ATTACHED FOR YOUR KIND CONSIDERATION.
WE ARE CONVINCED THAT EITHER THE COMPANY OR THE RETAILER HAS PUSHED THE DEFECTIVE PIECE TO US KNOWING OR UNKNOWINGLY. THEREFORE WE REQUEST TO HELP US IN REPLACING THIS PIECE.
WITH WARM REGARDS
R. S. NEGI