Samsung India — very pathetic service I ever seen

Rezan khan

from Mumbai, Maharashtra

Address:

Kandivali west, 400091

I bought samsung 55 inches led tv in january 2018 my tv is still in warranty but samsung pathetic service centre team denied repair my tv there is no physical damage on my tv but still they denied to repair what a pathetic service i ever seen they want to claim money from the customer's that's what they denied to repair my tv minor scratches which is made by the samsung executive when he tried to open my tv that time he made that scratch on my display now he is saying we are not able to repair the tv because warranty is void because of the minor scratch which scratch made by the samsung executive itself they are completely cheating on the customers so many products i bought from the samsung but never ever buy any product from the samsung samsung very pathetic company i ever scene samsung completely don't provide customer service at all my tv is very expensive samsung is trying to cheat me my tv is in warranty if anyone can provide me any solution how to contact with to higher authority of samsung i want to contact them very very bad customer service in india of samsung.. Rezan khan [protected]

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Comments

vickyikraj

from Noida, Uttar Pradesh

Hello.
sir/mam i want to inform you.this is fake page selling fake mobile and cheat samsung and apple company.please close this page asap.he is cheater .i already pay 5500 rupees.now i m trying to call but he not answering my call or massage.please take some action and block this page. page name is (official_trusted_mobile)on instagram

Samsung India Customer Care's response, Jul 17, 2019

Verified Support

Dear Customer,
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd