[Resolved]  Samsung India — warranty cheating

Address:	Ernakulam, Kerala, 683102
Website:	samsung

Myself, dhanapal writing with deep regret regarding your samsung j7nxt
Phone purchased just 2 months back. Dec 2018
After using almost a month, its home button and side button showed
Problems. After a week phone was totally off. I went samsung service centre
At aluva, kerala on[protected].
Service bill no : [protected]
They checked and told the switch was damaged. Although it is only 3
Months of purchase, they wont consider under warranty since the damage as
Per their opinion, due to humidity/water content. I am not aware of such
Water contact.
After lot of requesting as they were adamant on their stand i told them
To do the repair. They told if the board hav to be replaced it may be
Around 4000rs. Next day they called me and told the cost is 6000 rs (?). I
Was expecting the repair will be under warranty and even if i have to pay
It, will be around 1000 rs.
Do you think its fair. A product under warranty period i hav to pay 6000
To repair for a phone of 10, 000?
Me and my family have been using only samsung brand phones. Would be
Grateful if you could consider the same under warranty. Else my only option
Left is to accept my 10500 rs is gone since i made a wrong choice of
Samsung brand and i have to destroy the same infront of the service people,
Vedio record the same and circulate it in social medias and inform and
Suggest others not to buy samsung phones because of this valid reason...
Hi,
Since no solution for my complaint i am desperately moving with my decision
To demolish the samsung mobile and record the same explaining what happened.
Will be circulating the same in social media and make people aware about
The service of samsung and will be suggesting not to buy samsung brand due
To this kind o[censored]nethical billing of a product under warranty.

Fyki the justification u were giving is that the humidity content in my
Phone is due to my mistake. Please make note that i am a physics graduate
And computer engineer. So i am aware of pc boards. If it was from my side
Would i be using the phone with out cleaning it.
If the board damage was due to humidity it could be due to bad qlty. And
Since there were no rain in january feb there is no point of humidity.
In the vedio i would be just informing the audience a simple mathematics.
Pls listen.
My purchase cost of j7 nxt is 10500 inr. If i repair it with 6000 inr my
Cost of j7nxt would be 16500. If i sell it i will get nearly 4000 rs. So my
Loss is 12500.

If i demolish destroy it without repairing, my loss is 10500inr. So what
Will be me doing... Just think... I will be educating the audience
Thru this vedio about the pathetic situation of a samsung customer. Not
Giving warranty with in one month o[censored]sage... I[censored] have any answer or
Solution i will wait for 2 more days. And also please tell your people not
To call me telling the same thing again and again that _they will comeup
With a solution with in 24 hrs...
.
I have already replied to your phone calls that i am ready to pay max 1000
Rs as service charge considering the effort they put for service. And not
Ready and justifiable that i wont be paying any money for the spare part
Which i am liable to get under warranty since the fault is not mine and may
Due to your low class product or low class packing