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I had purchased a washing machine in june 2014 from samsung's authorised dealer m/s shivam electronics, model no :wt657qpndpgxtl, serial no: w0625pdd900406e. Since the purchase the machine had some issues but i dint bother as the machine was running, hence i dint complain about it.
Since last 6 months the machine is not working, there is always some issue with the spin or the mcb gets trip or the drain knob has some fault and all such neusence. Finally i am fed up of the machine.
Since my first complain every time i call customer care i have never got the solution from them. I have to call them a couple of times and even have to involve the dealer into the issue for a technician visit.
The technician always comes empty handed so he checks the machine and gets the form signed saying some parts need to be repaired and replaced so soon he will visit with all spares. Again the same procedure to be followed from my end for a technician visit. Till now the technician has repaired the machine trice, still the machine is not working and samsung is not bothered about it as they have a got their money and just have to wait for a few days to get the warranty expire.
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