[Resolved]  Samsung India — Washing Machine

Address:	560001
Website:	www.samsung.com/in

Samsung has only toll free number, no service?
Samsung doesn't provide support for home appliances?

Don't believe? Then read on.
I had purchased samsung washing machine cum dryer wd80j6410as for rs.60, 000 in september, 2016. As the dryer is not working properly, i called their toll free no.[protected] four times and still there is no response.
I called on 30.10.2016 their ref. No.[protected]
I called on 02.11.2016 their ref. No.[protected]
I called on 05.11.2016 their ref. No.[protected] (As the issue was not solved, same ref. No. Given)
I called on 07.11.2016 their ref. No.[protected] (As the issue was not solved, same ref. No. Given)
On 08.11.2016, i received a call from samsung chennai office from[protected], i informed that nobody has come to solve the problem. I was informed that the job has been assigned to an engineer who will call me, but no one called. I received an sms that the call was closed post resolution ref. No.[protected] dated 08.11.2016.

Now coming to their online chat support. On 07.11.2016, i started a chat, some customer care executive came online, after reading my problem, disappeared. I was waiting in front of my computer for 15 minutes, he did not turn up.

Now coming to their email support. They have not provided any email address, but a form to fill up. While all the details of my product are registered under my mobile number, why ask all details of the product again?

I asked customer care on toll free no. (Who every time apologized for the inconvenience), whom to complain if the problem is not attended to and they had no answer. It seems they have no system to oversee customer complaints.

Hi samsung, do you have any system to attend customer grievance redressal if customer complaints are not attended to? Do you have any direct number and email address if any problem is not entertained within a reasonable period, say one week?