[Resolved]  Samsung India — washing machine

Address:	Mumbai City, Maharashtra, 400051
Website:	samsung

Hi,
I noor khan purchase one top loading wm from one your dealer for my sister marriage, machine is under warranty but unfortunately wm lid cover glass got broken, so i register the complaint on toll free, engineer from astavinayak -
Goregaon - mumbai, visited & given estimate around 2000 not really remembered, so we agreed for the given quote & he promise that with in 2 days part will be available, after 2 days one engineer come & asked for advance so tomorrow i will bring part & fix, my mom told first bring the part & then take you money, after that i personally called his manager mr. Trilok, only one time he picked the phone & tell that part is under order, it will take one week to receive as soon i received i will send engineer with part, 15 days has been passed but no body turn up no update about my complaint & part, after that many time i called him but no response from his side, he even not bother to pickup the call. Now its more than one month till date no one come to replace the part.

I have refrigerator / aircondition & micro-oven of samsung but this time i really frustrate about the samsung service, what a pathetic service & response from your service provider.

I will not ever recommend in my family & friend circle to but any samsung product.

Rgards
Noor khan
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