[Resolved]  Samsung India — washing machine

Address:	Chennai, Tamil Nadu, 600102
Website:	Samsung india

This is in regards to the samsung washing machine purchased from s. C shah anna nagar in june 2017. It's not even 6 months and the washing machine is not working. When we complained on the samsung customer service, they have come twice but of no use. The machine is within warranty but they asking me to pay for the defective part and labour. On 6th jan, the executive baskar came n replaced the part n when we refused to pay. He removed the machine part and left saying he will not replace unless we pay.. The machine s not even 6 months old and the filter and tub are broken. When we complained the ceo office, looks like the entire team s intentionally doing it and trying to make money by cheating customers. The customer service executive are very rude. And asking to pay for defective piece and labour for a machine within warranty. This is becoming very difficult to deal with. They all have made it a business of cheating customers. S. C shah dealer s also not helping. Eventually they should be replacing the machine but samsung n s c shah not even ready to replace the defective parts. Kindly help as customers are getting cheated by company samsung. They should be action taken against samsung customer service office.

Consumer durable number :4030cd47885081.
Model number:samsung washing machine:wa70k4400ha/tl
Dealer name : s. C shah anna nagar