[Resolved] Samsung India — washing machine

MarlinspikE

from Hyderabad, Telangana

Address:

500029

I have given my washing machine for a chemical wash on 6th april 2018 with the assurance that i will be getting it back within a day. It's been a week since i have given with absolutely no response from the samsung people.
Even after calling them multiple times, there is no response, and if if there is any they just say that the machine will be delivered afterwards.
Such terrible service is not expected from a company like samsung.
I was supposed to go out of station with my family and have changed the programme multiple times waiting for the washing machine to get delivered.
This has caused me great mental agony and suffering.
I request the concerned authorities to replace my washing machine with a brand new one immediately as such things are bought from our hard earned money.
There is absolutely no sense in taking back the old machine as the company has kept it for too long. The only solution is a replacement.

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May 13, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 12, 2018

Updated by MarlinspikE I submitted a complaint regarding my washing machine repair. Since it has been nearly a week since i gave the machine, (Which was supposed to be delivered to me within a day), i requested for a replacement of the machine.
Everyday i have changed my travel programme with the assurance from the samsung people that i will be getting the machine but it has not happened.

Regarding the replacement of the machine, i got a call from the samsung executive who informed me that the the machine will not be replaced and i can do whatever i want. Such high-handedness of the samsung company should not go unnoticed. I want nothing other than a replacement. The service of the company has caused me great mental agony and i request the concerned authorities to take stringent action against samsung.

Verified Support

Apr 12, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Apr 13, 2018

Updated by MarlinspikE I gave my washing machine for repair with the assurance of receiving it back within a day. It's been 10 days with absolutely no response from samsung people.
My unit was picked up on 6th april and the company claims that they picked it up on 9th april. Samsung should have the basic work ethics and should refrain from shamelessly lying to the customer. After calling several times, i get rude answers from the samsung executives, who don't even have the basic courtesy to speak properly to the customer. I demand a full compensation for my unit at the earliest possible.