[Resolved] Samsung India — washing machine

vishal085

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

Issue is regarding samsung service center.

Our washing machine was broken and we raised a service request with samsung 1 month back.

3 weeks back they took the machine to repair it and said it they will send the machine back in 3 working days. Till now they have not rectified the issue.

We need to call the service center daily to get the updates, service center is least bothered to update the progress.

Now we do not know how to get our machine back.

Pathetic service from samsung least to say.

Service number:[protected]

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Nov 29, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd