[Resolved] Samsung India — washing machine

krushnat

from Pune, Maharashtra

Address:

Kolhapur, Maharashtra, 416208

I filed complaint no.[protected] on 14th oct 2018 for servicing of my washing machine under warranty & which is not working since 13th oct but till date my complaint is pending from 15 days. I contacted somany times to local office kolhapur, the local office is not taking proper responsibility. I also contacted toll free number so many times he gives only assurance that engineer will visited today, tomorrow etc. Very very faltu service of samsung.
Actually the servicing should be done in 48 hrs. My machine is not working 15 days. So due to samsung this problem is occured. So plz provide me engineer urgently & extend my machine warranty for 15 days.

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Dec 1, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd