[Resolved]  Samsung India — washing machine

Address:

Kottayam, Kerala

I had purchased a washing machine from bismi home apliances kottayam. The spec are 6.2 kg - tl wa62k4000hd-ktmg13108_00001. From the first month itself it has a serious complaint of completing the wash with additional time. It is completing the task with 30 or 40 minutes extra time. This can never be tolerated as i had spent an amiunt of17550. Moreover we could not expect this much poor performance from samsung product. As i had made repeated complaints at samsung service suppoert at vadavathur, kottayam they refused to do the rellacement or refund. They insist on main pcb replacement. They arrived on this decision after i had made several complaints. Then i agreed to replace main pcb on a condition that i have to get assurance from the authorities that the problem wilm never be repeated if they replace my main pcb which is the heart of it. But they never made me a call after that. So i am considering this as cheating me. Such a worst and irresponsible serive support from the ver famous brand samsung. Such a shame for you people