[Resolved]  Samsung India — washing machine complaint no. [protected]

Address:

New Delhi, Delhi, 110059

Hi team,
I purchased a samsung washing machine on[protected]. I contacted samsung customer service in 16-sep-2018 for the installation n then l was told that there will b an installation fee as it's been over 180 days from the date of purchase. I explained them that due to some urgency i was out of town n hence i could not install it for last 7 months but they told me about policy and hence i had to agree to pay the installation fee.

The samsung engineer came to my place to install it and after 8-10 minutes, while he was installing the washing machine he told us that 2 shockers are damaged. I was startled that it's a new product and we had just opened the box same time and it was the first installation to be done and hence the washing machine was never used till date. The engineer said that i can either contact the samsung cust service or the dealer. I spoke to the dealer and then the samsung customer service. I have been talking to the customer service for last 7 days and they have been casual in taking care of this complaint. They keep saying that they will call back but they have never contacted me, in fact i have been taking follow up from last 7 days.

Today, again i contacted the customer service and they informed to me that they will repair it but they will not replace it.

It's a new product and have never been used so please replace it. I had lots of inconveniences for last 7 days and i am not able to use my samsung washing machine since its faulty. The fault is from the start as shockers are internal part so please look into this and help me quickly without delaying it further.

I am not happy with the way my complaint has been ignored. I have all the call recordings.

Please help.

Thank you.