[Resolved]  Samsung India — washing machine glass door explode

Aug 21, 2017

Updated by Harshal Kumavat This issue is still outstanding

I'm still awaiting on the response

Can someone from Samsung get this issue escalated or assist me with the escalation email id or contact no to liaise with

Seems Samsung is not supporting to what u stated

Aug 21, 2017

Updated by Harshal Kumavat There is another email sent today
Please check and help

Dear Soniya & Samsung team

I have been communicated by you earlier that there would be an engineer visit again but it has not done yet. As requested I have also sent you the images of product but it's of no use. After that it was told to me by you that whatever you communicated to me on phone you will share that on email but still I'm awaiting for your reply

As discussed in our last telephonic conversation, Which is obviously something which I was trying to say from the day one of the issue

I have made it clear that it's fault with product itself and since it's under warranty I want to get it replaced by company. I am just wondering how can the inspection report is saying it was due to the misused. This is ridiculous how can you question someone's integrity without knowing him. We are using washing machine since 13 years now and we do know that how to take care of it. The person who came for inspection did confirmed that it's product issue by looking at the product destruction and since this is under warranty he will get it replaced assuring that the same issue will not accure again. Also I can see tiny pieces of glass fragments on the rubber washer on the door with this you can understand the impact how the glass was exploded and this is something not man made destruction. By the way my product is still under warranty and to add to this your representative was even kind enough to understand the issue and was ready to help with the replacement of product in warranty. I unfortunately don't have recording of it else I would have showed you how this request gets a turn. 

To reiterate here, we use this machine once a week and that too it is kept in a separate room. The machine wasn't on, it wasn't even plugged in. We could hear a strange noise. we looked around and discovered it was the washing machine door. It continued to crack and shatter in front of our eyes and at the midnight explosion happened. However, while cleaning a tiny little shard it did hurt my wife's hand but I have ignored that as it wasn't that serious issue. I think I should be taking an image of it anyways I'm common man and I know I can't just go against Samsung company by complaining against it as I will be no where stand. I am just trying to highlight here that

There can be a manufacturing defect

I'm not saying it could be an issue with all of the product but there can be a possibilities that out of 1000 pieces one of the piece can be faulty.

There is damaged to the entire glass door. you can still see that the broken particals are still there inside the rubber washer on door which I haven't cleanup yet.

This is the quality of product and unfortunately I'm the one suffering from it. We are fortunate enough to survive from it.

I have question to Samsung that what if there could be someone from my family around the washing machine at the time of explosion and if there was any medical emergency. Who would be hold responsible for this?
What if this issue happened with one of your family member, will you still be blaming to yourself that it is because of you, who have not taken appropriate care of product and it's all because of your misuse??

I do appreciate that I am using all product of Samsung - refrigerator, tv, mobile, home appliances and till now I did not have any complaint about it but unfortunately I have to say with this bad experience that I would never gonna buy any Samsung product onwards and will advise all of my relatives and friends never to go with Samsung. With this I think you should be understating how much frustrated I am. Initially with the response from mr Ajith and now with customer care. All are just trying to avoid my concern and show that how good they are in selling the product rather than resolving the issue.

I can't just accept what you are saying me to do as it is against my integrity and principles. I am writing because I live by certain principles and I appreciate if someone understand this then please someone from Samsung to take a step ahead and help me by resolving my issue

Bunty
[protected]

Dear Customer, service Order [protected] is pending for your confirmation. Please contact us on 180040-SAMSUNG[protected] for any assistance.

Your Samsung product request number is [protected]. Use this for any future reference at 180040-SAMSUNG[protected] Or track online at

Aug 21, 2017

Updated by Harshal Kumavat What do you mean by service id pending for my confirmation?? Which confirmation are you looking for??
If you get what I wrote in my email then you should be cleared enough to understand that I am waiting for the response from you. Please come and get the product/ part replace asap. I have all the documents warranty paper ready so if need I can give you the copy of it.