[Resolved] Samsung India — washing machine is not working

anasahamd

from Bahjoi, Uttar Pradesh

Address:

228001

Hi i have purchased top loaded fully automatic washing machine.. This machine is not cleaning clothes at all. After multiple complaints and engineers visited, still it is not cleaning cloth. Every time engineer visits the place but they don't give right feedback to company. Mr umang from call center very aggressive not taking any complaints of customers. It has been told multiple time. We have another same type washing machine cleaning cloth properly.. But new one is not cleaning at all.. [protected] is ticket number.. No clue what is going on.. Past one week is gone no developmen.

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May 25, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 23, 2018

Updated by anasahamd I have attached the cloth it is not washing at all.

Verified Support

Apr 24, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd