[Resolved] Samsung India — Washing machine repair request | |||
My Samsung washing machine was not working. I RAISED request all most 25 days back. Still not resolved. No one visited my home. I am contacting support several times but same answer. It is wasting my time and giving more frustration. I trusted and invested money. Now it is giving punishment. Who will pay for my wasted time and frustration. This frustration is also causing health problems. I invested money. Product not working. Even no one visited home. My time is getting wasted. I request to take necessary actions. Following are two messages received from Samsung. Thank you for contacting Samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-SAMSUNG[protected]. service request [protected]. For support please call 180040-SAMSUNG[protected] Was this information helpful? | |||
Jul 25, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 24, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
Before drum replaced I raised one question. How long this machine will work. If I spend money if it doesn't work what is the case? they said the machine will work like new one at least for five years.
After drum is replaced machine was working.
For drum replacement I paid around 12000/-
Technician visited on 27th June 2018. I paid around 450/-. He did something and it was working for another 5 days. Now again it is giving same problem
Again technician visited on 15th July 2018 . this time he is saying some board is not working, giving estimation around 5500/-
My investment details on Samsung washing machine is below
Machine purchase - around 23000/-
Drum replacement – around 12000/-
Technician payment – around 450/-
Again, they are giving estimation around 5500/-
I have following questions to Samsung
How long I should pay money to Samsung
At the time of drum replacement, how some Samsung confirmed that machine will work attest five years without any issue.
Based on Samsung confirmation, I paid money(around 12000/-) for drum replacement. Now machine is not working who is responsible for this?
What is the life time of one new washing machine?
As I lost my trust on Samsung, I am not willing to pay even one rupee now. So my machine didn’t work. So my question is, How Samsung will utilize newly replaced drum. Is it going to be wasted?
To prepare/dispose one new drum, how much pollution it causes?
If Drum not utilized, we have to consider pollution damage
If Drum not utilized, we have to consider material wastage
If Drum not utilized, we have to consider human effort and time.
If Drum not utilized, we have to consider transportation pollution.
If Drum not utilized, we have to consider power consumption.
As Samsung gave false confirmation, here is my loss
Around 12000/- for new drum
Technician payment around 450/-
My time and frustration
I am requesting to take necessary actions and give right justification.
After drum is replaced machine was working.
For drum replacement I paid around 12000/-
Technician visited on 27th June 2018. I paid around 450/-. He did something and it was working for another 5 days. Now again it is giving same problem
Again technician visited on 15th July 2018 . this time he is saying some board is not working, giving estimation around 5500/-
My investment details on Samsung washing machine is below
Machine purchase - around 23000/-
Drum replacement – around 12000/-
Technician payment – around 450/-
Again, they are giving estimation around 5500/-
I have following questions to Samsung
How long I should pay money to Samsung
At the time of drum replacement, how some Samsung confirmed that machine will work attest five years without any issue.
Based on Samsung confirmation, I paid money(around 12000/-) for drum replacement. Now machine is not working who is responsible for this?
What is the life time of one new washing machine?
As I lost my trust on Samsung, I am not willing to pay even one rupee now. So my machine didn’t work. So my question is, How Samsung will utilize newly replaced drum. Is it going to be wasted?
To prepare/dispose one new drum, how much pollution it causes?
If Drum not utilized, we have to consider pollution damage
If Drum not utilized, we have to consider material wastage
If Drum not utilized, we have to consider human effort and time.
If Drum not utilized, we have to consider transportation pollution.
If Drum not utilized, we have to consider power consumption.
As Samsung gave false confirmation, here is my loss
Around 12000/- for new drum
Technician payment around 450/-
My time and frustration
I am requesting to take necessary actions and give right justification.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
He said he will update this question to workshop.
And Today I received call from Samsung. Again I asked the same question. She said, she will check with the service team.
Here again I am asking the same question, after I paid 11000/-, if my machine won't work. What could be the case.
And why the two people's not answer my question. Is there any uncertainty?
Thanks