[Resolved]  Samsung India — Washing machine top load

The story begins when I purchased a washing machine from a dealer jitendra world, ganagapur road, nashik. I went for retail shopping rather than online as I thought I would get a better customer service though I had to pay little more.
On 16th Feb, 2016 I purchase a SAMSUNG automatic washing machine model No: WA 62H 4200HY, SR NO: 03125PBH200097. The sales boy assured me to give one year warranty on manufacturing defect. I asked to duly fill and stamp the paper. He said that only money receipt is important for warranty.. don’t worry about that. I asked the installation engineer and he replied me the same thing. From the first wash I found that the filter is not working properly, as the lint and debris is collected in my clothes, leaving dirty marks on my clothes. But I was a little bit confused. When I met with the same problem in second wash I called the installation engineer. I called more than once. But he did not come. Then for summer vacation I went to my native for two months. After returning as soon as possible I went to dealer on 5th June and complained about the issue. He assured me to solve the problem till 7th June. On 6th June, I got a message from service center about the service engineer bunty and his contact details [protected] with my request ID [protected]. At 8 pm (I could not understand about the timing as the sales boy has said engineers do not work after 8 pm) two boys came and checked the machine. None of them is Bunty. From their behavior it could be identified clearly that they did not know anything about the machine.
He said that he checked all the things…may be there is an issue with the filter. He had not a new filter net right now, he had to order and it may take 3 4 or more days to replace. We said ok, but request him to replace it as soon as possible as we are facing a lot of problems without the machine. On 7th June, 2016 at 7.45 pm I got another message from service center that your request is cancelled due to estimate is not approved. I called to the service engineer who came to our home. He said he did not know anything about the topic. I called to the dealer. After 5 minutes dealer called back saying that you have to pay Rs450 and only after that it would be replaced as the filter is not covered under warranty. But I have not found any instruction about the filter net in your site. Without a filter the washing machine is valueless. So how can one say that it is not covered. I can’t understand why I have to pay in 1 year warranty period. It is totally a manufacturing defect, not mine. Still I went for it and asked him to replace it.