[Resolved] Samsung India — Washing Machine WF1600NCW front loading with Eco Bubble, 6kg

bobby

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500003

Complaint id [protected] dt: 13.04.2017, dt15.04.2017 your service engineer (Bharat Kumar Reddy) visited and told me that door handle is damaged. I will come with spare part .After few days another service engineer came with the spare part and told us it is not the right part, we will come again with right part with in 2 days. From that day to till date no one has come or even no information when it resolved. I made almost 10 calls to your customer care and they didn't arrange call back also from your supervisors. The customer care people are just managing, they are not telling when my washing machine will get repaired and your supervisors are so busy they don't have time to speak to me.

The company has not proving service on time and spares are also not available in the market . VERY VERY POOR SERVICE.

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Jun 8, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd