[Resolved] Samsung India — washing machine ww60m204k0s front loading with smart check & touch led panel 6.0kg | |||
We purchased WW60M204K0S Front Loading with Smart Check & Touch LED Panel 6.0Kg WW60M204K0S on[protected] at Veejay world of Electronics, Anantapur . From the date of purchase to 3 months it works fine after 3 months we stared facing problems with this product continuously we contacted to the customer care they sent technician, Technician solve the issue after that again we faced another issue like this we continuously faced the problems lot of times technicians came and said that some parts are not available we will place order for required parts then we solve the issue. They took more than 70 days to solve the issue . How the Samsung is giving authorization to those service centers they even don't know about the product completely. Note : They are not responding properly with the customers and they are behaving rude with customers and more the way they answer is very neglect and very negligence with customers . We are not at all satisfied with this product . In market Samsung had very good-wiil, with this type of quality less products Samsung will loose the good- will. With in the span of 8 months we faced lot of problems with this product. so please replace the product or refund the amount . Was this information helpful? | |||
Jul 15, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 13, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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