[Resolved]  Samsung India — Water leakage inside the Fridge

I bought One Refrigerator Model No. 280 L –RT28H at a cost of Rs19649/= on 20.05.2011. Since inception the Fridge was producing a big sound. Recently, I found water is leaking from inside body of the Fridge and running down to the bottom of the same daily basis. As a result, vegetables and food staffs inside the fridge are getting damaged extensively. Thereafter, I started taking the matter with your customer care department through your Tele No.[protected]. I found very shocking state of affairs in your Customer Service Department. I called them one month back and gave details of Fridge and the complaint also. I was assured one engineer would visit that day to short the problem. One week elapsed but nobody attended the same. Further, I called up them after 10 days again I was assured that one Technician will visit today only. Further, 7 days lapsed and no one visited from the company or any authorised agency. Finding no other way I again called the above No. And told them about the complaint I was again assured with a complaint No.[protected] dated 31.03.2017. But again it was in vain and no one attended that so far. Then I called for the last time on 04.04.2017 and I was assured that this time I would receive at least call from any Technician. But still I am waiting for the same.
The above story speaks about the sorry state of affairs about the Company which is globally renounced as great producer of Electrical Goods. But the top brass of the organisation should know the sorry state of affairs inside the company and customer dissatisfaction it is generating for poor service offered to them.
I want to warn the company with my letter and hope this should act as whether bell about the worst state of affairs inside the Company. I am suffering more than two months and the sorry condition of Fridge is causing lot of damage to my properties. Today someone called from Samsung and assured me one technician will attend but I waited whole day no one attended the same so far.
Lastly I am not a casual customer of Samsung. I have TV and Mobile make by Samsung.
I hope appropriate action from the competent authority.