[Resolved] Samsung India — Water Not Evaporating

kailashpuri

from Delhi, Delhi

Address:

New Delhi, Delhi, 110058

Sir
No one is able to solve this problem In India .
After 1 year of purchasing this product I was facing regular problem of that water is not evaporating in rainy / humid days from june-september for four months we have to manually suck out water with the help of a injection & small pipe every night so water will not scatter on floor .
they are not solving my problem but asking for money when they told that this is our Design problem & can not be solved & also suggest that it is a natural phenomena in humid days all our fridge are facing the same problem.It is laughable .
Engineer from samsung said that we have to change the design of the pipe which is attached with compressor & Refill Gas & I have to pay 4000 rs. for that . Sir I want to say that if this is design problem then why should I pay .I will not allowed them to do R & D on my fridge.
My Refrigerator model: RT45LSPN DOUBLE DOOR
SR.NO. 35904DAB300021M
Current Complaint No. In India [protected] dt 8th Sep 2016
MB:[protected]

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Oct 16, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd